“In every business the customer comes first;
my purpose is to put you first.”
My Mission
I have a passion to ensure every company achieves great
customer service. I firmly believe that
small and local businesses have the competitive edge and differentiate their
service from the big boys. Being nimble and flexible, you understand your
customer and delight them so effectively they come back time after time; you
don’t need to be big to be successful.
Businesses must deliver satisfaction and
something that every customer craves... having their
expectations exceeded! “It was so good I’ll buy again.”
Quite often the day to day activities take priority and you
feel like you are losing sight of your goals and what your customers need. The
combination of business diagnostic tools and a
direct professional coaching style, makes me an ideal business coach to work
with. By understanding your processes, your people and your customers, together,
we’ll identify the issues and build the bridge to your goals and aspirations.
If you are ready to take your
business to the next level, call me, it will be the most valuable thing you do
today.
About me
I’m Cath Robinson; people describe me as enthusiastic,
futuristic, individual and positive. My desire is to help people be the best
they can. With extensive leadership experience, I understand how people and
teams interact and the need to identify a common goal and vision to deliver
underlying profitability.
I typically work with the owners and management teams of
small to medium sized businesses in and around Stoke on Trent, Stafford and
Telford across a variety of industries.
During the last 20 years I have held various senior
management positions within the Automotive and business outsourcing sectors.
This involved establishing new operations, trouble-shooting existing businesses
and identifying and delivering new opportunities. I have worked with
prestigious brands, blue chip clients and SME businesses; all of which had a fundamental
objective to retain customers and increase customer loyalty. With teams of over
150 people, I explored many different ways to develop motivation to ensure
every interaction with the customer was maximised. Coaching always proved the
most effective method.
